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At The Environmental Factor Inc., we are dedicated to providing fast and reliable shipping to our customers. We offer standard shipping and express shipping on all orders and work to get your items to you as quickly as possible.
Most orders will be delivered within 5-7 business days. Shipping times may vary based on your location and the availability of the item(s) ordered. We do not ship on weekends or holidays.
Shipping costs are calculated based on the weight of the items ordered and the destination of the shipment. The shipping cost will be displayed at checkout before the order is placed.
For express shipping, please select the express shipping option while placing the order. Express Shipping options and costs will be determined on a case-by-case basis.
A tracking number can be provided upon request for each order once it has shipped. Please contact us with your order details at firstname.lastname@example.org or 905-686-9909 to request a tracking number. You can track the status of your order by visiting the carrier’s website and entering the tracking number.
In the event that a shipment is lost or damaged, please contact us immediately at email@example.com or 905-686-9909. We will work with the carrier to resolve the issue and, if necessary, replace the item(s) at no cost to you.
For information regarding international shipping, please contact us at firstname.lastname@example.org or 905-686-9909.
If you have any questions or concerns regarding our shipping policy, please contact us at email@example.com 905-686-9909.
We do not recommend ordering the nematode products if the temperature in your region is below 0°C, or if the product will experience temperatures below 0°C while in transit.